faq | info

RENTAL INFO 

Reservations and payment:
Event Equipment is reserved upon receipt signed rental argreement and a 50% deposit.  The full balance of order is due prior to delivery.  If order is to be charged on a credit or debit card, the balance due will be processed 1 business day prior to delivery. 

We accept Visa, MasterCard, American Express and Discover.  We accept Checks from Corporations, Churches, Organizations, and Schools.  We are unable to accept personal checks.  



Delivery Service:

Standard Delvivery/ Pick Up Service:
Our standard delivery / pick up service is Monday through Friday from 8am to 5pm. 

After Hours | Before Hours Delivery Service:
After hours and before hours delivery and pick up is available for an addtional fee.  Please contact one of our event consultants for pricing. 

Specified Delivery | Pick Up:
Deliveries and Pickups can be scheduled for our specified delivery service and will guarantee delivery/pickup within a one hour window of your choice between 8am to 5pm.  This service must be arranged prior to delivery/pick up day and can be limited by the number of specified time requests we receive for a given day.  Charges for $85.00 per specified Delivery/Pickup window. 

Customer Pick Up | Return:  
Our Customer Pick Up and Return warehouse is conveniently located in the North Dallas area (16518 Westgrove Drive Addison, TX 75001).  Our Customer Pick Up Staff will load items into your vechicle and unload upon return.  


Setup & Takedown:
Setup and takedown service is available with arrangements made prior to delivery or pick up. 

Chair Setup: $0.50 per chair 
Chair Takedown: $0.50 per chair
Table Setup: $1.00 per table
Table Takedown: $1.00 per table

Pick Up:
All china, silver, utensils, etc., should be rinsed free of food and re-packed in the same containers as delivered.  Linens should be dried and placed in provided laundry bags.  Tables and chairs should be knocked down and stacked and ready for pickup.  All items should be assembled in a single location, ready for pickup.  Items not meeting these conditions are subject to additional fees.

Rates and Long Term Rentals:
Our rental rates are based on a 24-hour period.  Weekends are considered a one-day rental.  Long term rental are available.  Please contact one of our rental associates for rental pricing.

Responsibility:
Responsibility for equipment remains with the client from the time of delivery until the time of pickup.  Please be sure all equipment is secured when not in use and protected from the weather.  Additional charges will apply for lost or damaged items.